Terms and Conditions of Use for the grab33 Platform

1 Introduction & Acceptance of Terms

Welcome to grab33. This platform is operated to provide online entertainment services to eligible users in Malaysia. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and grab33 ("Company", "We").

By registering an account, making a deposit, or using any game or feature on the grab33 platform, you explicitly agree to and accept all terms outlined in this document. If you do not agree with any part of these terms, please do not use the grab33 platform.

2 Membership Eligibility

To register and use the grab33 platform, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• You register as a private individual, not as a representative of a company or organisation.
• Use of this platform is lawful under the laws of your jurisdiction of residence.
• You are not currently on any self-exclusion list or gambling prohibition enforced by any authority.
• You register with truthful, accurate, and complete information.
• You have not previously been suspended or banned from the grab33 platform.

3 Registration & Account Management

Each user is only permitted to hold one (1) registered account at grab33. Registration of a second account, whether using the same or different information, is strictly prohibited. grab33 uses an advanced detection system to identify duplicate accounts.

3.1 Identity Verification Process (KYC)

Before your first withdrawal is processed, grab33 requires identity verification (Know Your Customer / KYC), which includes:

• A copy of your identity card (MyKad) or valid passport.
• Proof of current residential address (such as a recent utility bill or bank statement).
• Proof of the payment method used for the deposit.

The KYC process is mandatory and helps protect the security of your account. Failure to submit the required documents within the stipulated timeframe may cause your withdrawal to be delayed.

3.2 Account Security Responsibilities

You are fully responsible for keeping your account login credentials confidential. grab33 recommends that you:

• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for an added layer of security.
• Do not share your login credentials with any party.
• Report any unauthorized access immediately to the grab33 support team.

4 Deposits, Withdrawals & Financial Transactions

Grab33 accepts deposits via a wide range of local Malaysia payment methods, including DuitNow, FPX, Touch 'n Go eWallet, and GrabPay. All financial transactions on the grab33 platform are protected by 256-bit SSL encryption to keep your data secure.

4.1 Deposit Limits

Minimum and maximum deposit limits vary by selected payment method. The latest limit information is displayed on the platform's Deposit page. grab33 reserves the right to amend these limits without prior notice.

4.2 Withdrawal Terms

• Withdrawals can only be made to the same payment method used for the deposit ("source of funds matching").
• KYC verification must be completed before your first withdrawal is processed.
• Grab33 processes withdrawals within 1–3 business days for standard accounts, and within 15–30 minutes for VIP members.
• Grab33 reserves the right to request additional supporting documents for withdrawals exceeding certain limits.

4.3 Anti-Money Laundering Policy

Grab33 fully complies with Anti-Money Laundering (AML) policies. Any transaction suspected of involving illegal activity will be immediately blocked and reported to the relevant authorities. Funds linked to such activity may be forfeited without notice.

5 Bonuses, Promotions & Rewards

Grab33 offers a variety of bonuses and promotions to members, including a welcome bonus, weekly cashback, reload bonuses, and VIP program rewards. All bonuses are subject to the following terms:

• Wagering Requirement: Each bonus has a wagering requirement that must be met before the bonus funds or related winnings can be withdrawn. These requirements are clearly stated in the respective promotion terms.
• Validity Period: Bonuses have a limited validity period. Unused bonuses will expire automatically once the specified period has lapsed.
• One Bonus Per Promotion: Each member is only eligible to claim each promotion once, unless otherwise stated.
• Bonus Abuse Prohibition: Any attempt to exploit the bonus system, including the use of multiple accounts or wagering strategies designed to meet wagering requirements with minimal risk, is considered abuse and may result in bonus cancellation and account suspension.

Grab33 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. grab33's decision on any bonus dispute is final.

6 Game Rules & Member Conduct

Grab33 is committed to providing a fair and secure gaming environment for all members. All games on the grab33 platform use a Random Number Generator (RNG) certified by independent third-party testing bodies, ensuring every outcome is truly random and cannot be manipulated.

6.1 Prohibited Activities

Members are strictly prohibited from:

• Using automation software, bots, or any third-party tools to play games automatically.
• Colluding with other members to manipulate game outcomes (collusion).
• Exploiting any bugs or technical vulnerabilities in the platform for personal gain.
• Using a VPN or other methods to bypass geographical restrictions.
• Engaging in any fraudulent or forgery activities related to your account or transactions.

Violation of any of the above rules may result in permanent suspension or closure of your account, and any winnings obtained through illegitimate means will be voided.

7 Account Closure & Self-Exclusion

Members may request account closure at any time by contacting the grab33 customer support team. Prior to closure, all eligible account balances will be returned to your original payment method, subject to applicable terms.

7.1 Self-Exclusion

Grab33 supports a self-exclusion program for members who feel they need a break from gaming activity. Through this feature, you can request to be blocked from accessing the platform for a chosen period — from 7 days up to permanent exclusion.

During an active self-exclusion period, you will not receive any promotional communications from grab33 and your account will be inaccessible. For more information, visit the Responsible Gaming us.

7.2 Account Closure by grab33

Grab33 reserves the right to close or suspend a member's account without prior notice if:

• A breach of these terms and conditions has occurred.
• Suspected fraudulent activity or money laundering has been detected.
• Information provided during registration was found to be false or misleading.
• Account inactive for more than 12 consecutive months.

8 Liability Limits & Disclaimer

Grab33 provides the gaming platform "as is" without any implied warranties. We are not liable for any loss or damage arising from:

• Service interruptions caused by technical factors beyond our control, including third-party server failures.
• Data loss due to extraordinary events (force majeure).
• Game outcomes obtained during a technical disruption — grab33 reserves the right to void or review transactions made during this period.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

Grab33's liability to any member shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

9 Privacy & Data Protection

Grab33 takes the protection of your personal data seriously. All information collected during registration and platform use is processed in accordance with Privacy Policy grab33 in detail. In summary:

• Your personal data is used for account management, legal compliance, and service improvement purposes.
• Grab33 does not sell or share your personal data with third parties for marketing purposes without your consent.
• All data is stored on secure servers with full encryption.
• You have the right to request access, correction, or deletion of your personal data, subject to applicable legal compliance requirements.

10 Changes to Terms & Governing Law

Grab33 reserves the right to amend, add, or update these Terms and Conditions at any time. Significant changes will be communicated via your registered email or through a notice posted on the grab33 website. Continued use of the platform after such changes take effect constitutes acceptance of the updated terms.

This Terms and Conditions document is governed by applicable laws relating to online platform operations. Any dispute that cannot be resolved through negotiation will be referred to the dispute resolution process established by grab33.