At grab33, your privacy is not merely a legal obligation — it is a responsibility we take seriously in every decision we make. This policy transparently explains how we collect, use, store, and protect your personal information every time you use the grab33 platform.
This Privacy Policy forms part of the overall agreement between you and grab33. By using our platform, you agree to how we handle your personal data as described in this document.
Six core principles that underpin how we manage your data
All your personal data and financial transactions are protected by 256-bit SSL encryption. Data stored on our servers is further secured by additional encryption layers to prevent unauthorized access.
Grab33 does not sell, rent, or transfer your personal data to third parties for marketing purposes. Your information is used solely for account management and legal compliance.
You have the right to access, correct, and request deletion of your personal data at any time. grab33 provides a straightforward process for you to manage your own privacy preferences and communication settings.
Your personal data is retained only for as long as necessary for the stated purposes or as required by law. Once an account is closed and the retention period has ended, your data will be securely deleted.
Grab33 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing is carried out on a valid legal basis and is subject to the established data protection principles.
In the event of any security breach affecting your personal data, grab33 will notify you within the stipulated timeframe and take immediate steps to mitigate the impact.
This Privacy Policy describes grab33's information management practices regarding the collection, use, disclosure, and protection of your personal data as a user of our platform. We understand that your trust is our most valuable asset, and we are committed to being fully transparent in every aspect of how we handle your personal data.
When you register an account, make a deposit, play games, or simply browse grab33.vip, you entrust us with certain personal information. Our responsibility is to keep that information secure, use it only for legitimate purposes, and ensure it remains under your control at all times.
This Privacy Policy applies to all services provided by grab33 through the grab33.vip website and the grab33 mobile app. Any changes to this policy will be communicated to you via your registered email or a notice on our website.
Grab33 collects various types of information depending on how you interact with our platform. Below is a comprehensive overview of the data categories we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Personal Identity | Name, date of birth, MyKad | Account verification & KYC |
| Contact Information | Email, phone number | Communication & support |
| Financial Data | Transaction records, payment methods | Payment processing & AML |
| Technical Data | IP address, device type | Security & fraud prevention |
| Behavioural Data | Game history, login frequency | Service improvement & responsible gaming |
Grab33 uses your personal data only for legitimate purposes directly related to the provision of platform services. We do not use your data for any purpose you would not reasonably expect or that is not stated in this policy.
Your Choice: You may opt out of marketing communications from grab33 at any time by contacting our support team or using the unsubscribe link in promotional emails. This will not affect essential service communications related to your account.
Grab33 does not sell or rent your personal data to any third party. However, under certain limited circumstances, we may need to share your information with the following parties:
Grab33 partners with trusted service providers to handle specific platform functions, including payment processing, identity verification (KYC), customer support, and platform analytics. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Grab33 may disclose your personal data to government authorities, law enforcement bodies, or regulatory authorities if required to do so by law, court order, or official investigation. This includes reports required under AML laws.
In some cases, your data may be processed or stored on servers located outside Malaysia. grab33 ensures that any such data transfers are carried out with adequate safeguards in accordance with accepted international standards, including appropriate contractual protection mechanisms.
Important: grab33 will never sell your personal data to advertisers, marketing companies, or any other party for commercial purposes. If you receive a communication claiming to be from grab33 that appears suspicious, please contact our support team immediately.
Grab33 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the grab33 platform.
Grab33 implements a range of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. The security measures we practice include:
While grab33 takes reasonable measures to protect your data, no system is entirely free from risk. You also play an important role in securing your account by keeping your password confidential and enabling the two-factor authentication (2FA) provided.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data that grab33 is fully committed to respecting:
To exercise any of the above rights, please contact the grab33 privacy team via email at [email protected]. Please include your account number and request details to help us process your application faster.
Grab33 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we retain certain records for the minimum period required by Malaysian law, typically between five (5) and seven (7) years for financial and transaction records.
Once the required retention period expires, your data will be securely deleted from our systems using industry-recognized data erasure methods, ensuring it cannot be recovered or accessed again.
Certain records may need to be retained for longer periods in the event of an ongoing investigation, legal claim, or related reporting obligation. In such cases, grab33 will notify you of the extended retention requirement.
The grab33 platform is strictly for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under 18. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account.
Parents or guardians who have reason to believe their child has registered a grab33 account are encouraged to contact our support team immediately at [email protected].
Grab33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes are made, we will notify you via:
The "Updated" date at the top of this document will always reflect the latest version. Your continued use of the grab33 platform after changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, our team is here to help:
We aim to respond to all privacy-related enquiries within 5 business days. For more complex requests such as data access or deletion, processing may take up to 21 business days as provided under the PDPA.